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The irony is not lost on me when I do the same as a user for developer focused products! But sometimes, even the manner and choices of laying out the information within the docs makes a world of difference between “frustration” and “Huh! That was easy?!”

Ain't that the truth! Even when you're directly emailing them!

My superpower is that I RTFM

Totally agree. Most people don’t read but use the product the way they think should behave. Good user research and UX become super important

Or headings, or input labels… 🥲

Oh yes. Straight to the "Contact us" form, and they don't even choose the right topic.

Yeah this… yeah. I try to make UX as simple as possible, and even go so far as to create video tutorials. Sometimes it’s still not enough though 😭

I don’t even mean docs! One line of in app guidance will be scanned over by basically everyone.

i was elected to lead, not to read

This would be perfect if it said won’t read. They even skip the guiding tutorials. It makes you think if we are making guiding tutorials. Is the UX just complex and something we should focus on instead. I mean how many skip game tutorials 😅

That tooltip? That documentation section? That video tutorial with timestamped chapters? Nah, let's skip all that, and go right to the "Contact us" form.

Why we should get more love as frontend people 😅

They really never do. Agree. UX is hard 😅