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Sony Japan has introduced a new customer harassment policy following widespread backlash toward its decision to stop producing physical game discs starting January 2028. https://bit.ly/4ya8MPj

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I actually don't hate Nintendo's approach of cases with codes. I mostly just care about displaying my game library, I don't really care if a disc/cart is inside. Make digital retail $59 and display case physical $64. Just make sure the internal storage can be 2-4TB easily with expansion.

Yeah agreed digital or physical, you should be able to resell. EU has it right. I meant $5 more for physical to cover the case and shipping costs. Ultimately physical media will eventually be surpassed by digital because of cost which is why I don't mind paying $5 more for a case+code.

I really don't like Sony and those who make these decisions. What I will do is simply abandon everything related to Playstation and Sony. There are plenty of other games to play and I see no reason to own or play with Playstation. It is just a bad Company.

Making their employees their scapegoats, it makes me mad when a company and/or corporation don’t own up to their mistakes, why don’t they just give us the people what we want return to physical media

The customer support people don't deserve this; they didn't make these decisions. There needs to be a way of contacting executives directly. If you want to run a public company, you should be available to the public, sorry.