SDinGov

As a public servant, I write weekly notes to let people see what I do. This week, my week 230 at @digitalservice.bund.de, I co-delivered 2 talks at the ‘ #ServiceDesign in Government’ @sdingov.bsky.social conference in Edinburgh. I also got the naming services guidance ready for publication.

“Design for the best, prepare for the worst” “Place has become central to this” @immykaur.bsky.social at @sdingov.bsky.social on #ClimateCollapse

We had a fantastic Day 2 at #SDinGov @laurayarrow.bsky.social delivered our opening keynote for the day. We had plenty of great sessions and workshops, a delicious lunch, and wrapped up the day with some food and @georgeaye.bsky.social's 'Angry Hour'. One more day to go; see you soon!

Day one of #SDinGov 2026 was a blast 🎉 We kicked off the day with a keynote from George Aye and finished it with a cocktail and a ceilidh! Thank you so much to all our speakers who shared with us yesterday, and good luck to today's speakers! We'll see you very soon for day 2 👋 #ServiceDesign

Done. 🎤 We gave our @sdingov.bsky.social talk on ‘Policy and service design as one’ this morning. My @digitalservice.bund.de colleague Nina Birri and I tried to show how Germany skips the silos and closes the policy-delivery gap. You can find our slides on GitHub: github.com/digitalservi...

Thank you to everyone who came to our talk @sdingov.bsky.social today, and for the thoughtful questions! 🇺🇦 Now to relax and enjoy the rest of the conference 😊

As a public servant, I write weekly notes to let people see what I do. Nina and I rehearsed our policy and #serviceDesign @sdingov.bsky.social talk for Edinburgh. I also discussed the umbrella brand with German and Dutch colleagues. Furthermore, I supported a #ServiceStandard peer review.

SDinGov is proud to host speakers from different backgrounds, specialities, and seniority levels. This year we have 72 speakers, 4 keynotes, 15 case studies, 12 talks, 11 workshops, 2 discussions, and 1 round of lightning talks. Grab one of the final tickets for next week: tinyurl.com/457t9war

We’re bringing live illustration to our @sdingov.bsky.social Kick-Off Party 🎨 Cassandra Harrison will be capturing the ideas and conversations from the evening through live digital illustration. Join us on 22 September in Edinburgh 👇 RSPV: pages.tpximpact.com/-sdingov-par...

Work in service design or digital government? We’re speaking at @sdingov.bsky.social: Virtual on 11 March 👩‍💻 Sessions on prototyping fidelity + visualising complex service landscapes with Caitlin Roach, Meha Hindocha and Katie Dickerson. Programme: virtual.sdingov.net/programme-2026

We're looking for speakers to join us at SDinGov 2026. If you have something you want to share with our community, this is your chance. If you'd like to speak at this year's event, submit your proposal before 17:00, Monday, 9 March 2026. sdingov.net/call-sessions

SDinGov: Virtual returns on 11 March 2026 with a full day of talks, discussions, case studies and workshops, online. Multiple tracks. Global access. One unmissable day. You can explore the full programme and start planning your personal conference agenda today. virtual.sdingov.net/programme-2026

You know when people come out the woodwork and get behind something you’re running? For my After Section 28 conference, the team who run @agilecambridge.bsky.social @sdingov.bsky.social @uxscotland.bsky.social got behind us and became a sponsor A massive thank you!

#weeknotes for 2025 week 39 www.cattell.com/week-notes/2... /cc @lisaallen.bsky.social, @jukes.ie, @odcamp.uk, @paulineroche.bsky.social, @mikerose.co.uk, @owenboswarva.bsky.social, @openbanking.bsky.social, @sdingov.bsky.social, @adhdpathfinding.org.uk, @ukgovcamp.com and @janethughes.bsky.social

Full house at @sdingov.bsky.social for @cjforms.bsky.social's talk on, "Garbage in, garbage out? Measuring error rates and data quality to get ready for AI" govservicedesign.net/programme/ga... #design #ai #data #SDinGov

I think that went well 💕 @sdingov.bsky.social

Thanks everyone who came to listen to our talk about "Share & Reuse by Design" at @sdingov.bsky.social ! It's great to start conversations with people from other departments who are as dedicated to normalising and enabling reuse as we are. <3 @robjmccarthy.bsky.social #sdingov

Enjoying the thought-provoking final @sdingov.bsky.social keynote - Steph Wright on AI in public services: Responsibility, realism, and public good. “The majority of AI discourse today is framed through the lens of inevitability - but at this point not involving AI is still a choice.”

“AI isn’t taking your job, the people making the decisions are” “Responsibility must be shared, not outsourced” “Being able to ignore the doom and gloom is a privileged position” “Be hopeful AND cynical” Necessary truth bombs from @elmosmoe.bsky.social at @sdingov.bsky.social #sdingov

I was so stoked to finally run something with @claragt.bsky.social . We’ve been looking to work together for ages and I finally got the chance today @sdingov.bsky.social It was such a deliberate, thoughtful and intentional crowd as well. A true pleasure all round!

Heading to this year's @sdingov.bsky.social conference? Be sure to check out Harry’s session on 18th September. He'll be sharing prototypes and diving deeper into what modern digital government could look like in practice tr.ee/JWRE3W

Want to help throw a party for the SDinGov community? We still have an opportunity to sponsor our evening social event. With our ‘Community’ package, you can help us create an unforgettable event. We’d love to work with you to create the perfect evening! Get in touch: info@govservicedesign.net

There's just one month to go until SDinGov! We can't wait to get together with our community in the beautiful city of Edinburgh. If you're joining us and need some help planning your trip, you can check out our location page: sdingov.net/location

Meet our keynote, Rachael Dietkus. @rdietkus.bsky.social‬ is an internationally recognised leader in trauma-informed design, civic tech ethics, and public interest service design, with 25 years experience in public service and policy advocacy. Find out more: sdingov.net/keynotes/rachael-dietkus

@sdingov.bsky.social Looking forward to speaking at SDinGov on Wednesday 17/9. I was originally stated as Lloyds Banking Group where I spent the last five years in fraud prevention service design. Now with my own company (Ingenious Growth) but still talking on Freaky Thinking in SD. Join me...

SDinGov has a few sponsor opportunities left! Get in touch with us today to explore how your business can get involved and meet our friendly audience of 400 service designers. info@govservicedesign.net

If you'd benefit from joining us at SDinGov but would not ordinarily be able to, we have a limited number of opportunity tickets to help you take part. Get in touch with us if you'd like to apply for one of our opportunity tickets at info@govservicedesign.net

10 tickets left for SDinGov! We now only have 10 of our 'relay' tickets available. These are the last chances to join us for all three days this 17-19 September.

While our standard tickets have sold out, there are still ways to join us! Get a Friday ticket and join us for a day packed with sessions, including talks, case studies, discussions and workshops. Check out the Friday programme here: sdingov.net/friday-progr...

The @sdingov.bsky.social 2025 programme is live. I'm talking about the NHS App with @mikegallagher.bsky.social on Thursday afternoon. sdingov.net/programme-2025

Proposal accepted! LinkedIn post turned into a workshop format for @sdingov.bsky.social: “How to exit our #serviceDesign Groundhog Day experience?” @karakane-kk.bsky.social & I will run a workshop on making end-to-end service design finally happen. We hope to see you there: Edinburgh, 17-19 Sep

Join the programme for our 12th edition of SDinGov 2025 in Edinburgh! We need your service design insights to inspire and educate the community. Submit your session before 09:00 AM (BST) Monday 31 March sdingov.net/call-sessions

Governments often focus more on keeping 'fraudsters' out of services than they do on ensuring everyone who is eligible can get access. It's why we have huge security/ identity teams, but small accessibility teams Enjoyed talking about this and other trust things at @sdingov.bsky.social virtual 🙂

Happy to be part of the SDinGov event team again for the third year 💜 and to be joining very interesting sessions in topics like decolonising service design, trauma-informed design and deliberative methods in policy design 👀📝 #SDinGovVirtual

SDinGov: Virtual is today! We're already in the swing of things and happy to have you all with us. If you'd like to share your reflections and takeaways from today please use the #SDinGovVirtual hashtag.

We're counting down the days to SDinGov: Virtual! Join us for a full day of learning and explore the latest in service design and civic technologies Prices rise at midnight, so secure your ticket now for just £199. virtual.sdingov.net/tickets?utm_...

We're in London this June for a one-day edition of SDinGov. SDinGov: Replay will bring some of the most popular sessions from past editions of SDinGov to 15 Hatfields, London. Super Duper Early Bird tickets are available now! replay.sdingov.net?utm_source=s...

We're back for our 12th Edition of SDinGov on 17-19 September 2025. Join us and spend a few days away from your desk to fully immerse yourself in your personal development, meet old friends and new collaborators, and leave with new ideas and insights from your peers. sdingov.net/tickets?utm_...

The programme for SDinGov: Virtual is now live! We'll bring you 20+ sessions in one day, from the comfort of your desk (or sofa, or bed) Check out the talks, discussions, case studies and workshops we've curated for you and start planning your conference agenda. virtual.sdingov.net/programme-2025

Vinishree Solanki will be speaking at SDinGov: Virtual. Vinishree will share some outcomes, learnings, real-life stories, and examples of co-designing with communities or with people who are frequently excluded, overlooked or unheard 🎟️ Get tickets: virtual.sdingov.net/tickets?utm_...

Join Huzna Budaly and Rae Bradley at #SDinGovVirtual for a session on navigating the delicate art of #userresearch. Dive into the secrets to handling tough conversations and safeguarding the #wellbeing of everyone involved. Get your tickets today: virtual.sdingov.net/tickets?utm_...

The programme for SDinGov: Virtual is now live! We will bring you 25+ sessions from the comfort of your desk (or sofa, or bed) Check out the programme and let us know which sessions you're excited to join: virtual.sdingov.net/programme-2024 #SDinGovVirtual #sevicedesign #publicsector

The programme for SDinGov: Virtual is now live! We will bring you 25+ sessions from the comfort of your desk (or sofa, or bed) Check out the programme and let us know which sessions you're excited to join: virtual.sdingov.net/programme-2024 #SDinGovVirtual #sevicedesign #publicsector

What keeps us going as designers in the public sector? @claragt.bsky.social, Kara Kane & I wanted to find out and conducted research with ~60 people from 8 countries. At @sdingov.bsky.social, Kara & I discussed the ‘long slog of public service design’ on stage. Here’s the talk vimeo.com/886475620