Stefan Czerniawski

Stefan Czerniawski

@pubstr.at

Blogging less than the olden days. Still working to make public services better, now in healthcare regulation.

987 followers338 following2K posts

Exemplary response from @mythic-beasts.com in managing PHP - quietly and rapidly patching having given clear advice and explanations to customers. One of those services which most of the time is invisibly efficient. And just occasionally is very visibly efficient.

Tom has been thinking harder about this than most of us - this is a good distillation and a. prompt to read some of his longer posts

Tom Loosemore @tomski.com

New talk on AI that I just gave for the first time at Birmingham Tech Week: "10 tips to help manage AI vertigo" loosemore.com/2026/10/21/h... It went down quite well, I reckon.

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So if leeway is both essential and cannot survive the AI onslaught, both service users and service providers face problems without obvious solutions. We need to face up to that challenge.

One of the second order consequences Tom identifies is that 'policy grey areas... may get codified away.' He is right to be concerned - and bureaucracies have carried that risk long before AI. @davidweinberger.bsky.social long ago identified the need for what he called leeway.

A ghost of the past, hiding in very plain sight over Canary Wharf. The European Medicines Agency, no longer at home in the UK.

"Quite often the technology is simply the place where a much messier organisational problem has chosen to make itself visible." @sharonodea.com in characteristic top form on what ineffective search demonstrates about intranets and their organisations - much of which resonates much more widely

sharonodea.comIntranet Findability: Why Employees Can’t Find InformationBetter search won't fix an intranet nobody can find anything on. Here's why findability fails in complex organisations, and how to diagnose it with research, card sorting and tree testing.

Naive panaceas for fixing the state are frustrating not just for the reason @hetanshah.bsky.social gives, but because there is never any serious attempt to describe why things are as they are and what it would take to change them.

Hetan Shah@hetanshah.bsky.social

What I find about these pieces which say ‘why can’t all of Govt be more like the vaccines taskforce and AI Security Institute’ is they tend not to focus on the fact that most big policy decisions create winners and losers, and it is this political trade off that’s hard www.ft.com/content/db8d...

The decades just rush by. There was a moment of optimism and possibility which #OneTeamGov embodied - still much needed, but feeling a bit more out of reach.

James Arthur Cattell@jacattell.bsky.social

29 June 2017 was the first #OneTeamGov unconference. Were you there? How did you feel? Wanna do it again? #OneTeamGovAt10 #OTGAT10

Still not over Horizon, in so many creative ways: “He gave an account that he would go to a car park at Asda, and someone would give him a carrier bag full of cash, and he would then take it away, and then send them some crypto,” said Highway. “He didn’t feel that was suspicious. We did.”

theguardian.comThe other Post Office scandal: how organised crime launders money on the high streetThe long read: Hundreds of millions of pounds of dirty money are being deposited at post offices every year. So why are the police reluctant to investigate the scale of the problem?

Somehow and very indirectly this reminds me of a long ago encounter. I was selling tickets for a student theatrical production. Cash or cheques accepted - there wasn't anything else.

Paul Clarke@paulclarke.com

How I caused my extremely genteel secretary to explode (in ice-cold fury).

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It did not seem to her to be a request which was either expected or thought reasonable. She looked at me. I looked at her. Eventually, with slightly bad grace she rummaged in her bag and produced her card. I checked, as the process required, that names matched on cheque and card. They did.

Lady Elizabeth Bowes-Lyon on both. I took her cheque and gave her her tickets. She looked at me with utter disdain. And went on her way.

Somehow and very indirectly this reminds me of a long ago encounter. I was selling tickets for a student theatrical production. Cash or cheques accepted - there wasn't anything else.

Paul Clarke@paulclarke.com

How I caused my extremely genteel secretary to explode (in ice-cold fury).

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But now a young woman was offering me a cheque, with no apparent intention of producing a cheque guarantee card. I looked at her and I looked at the cheque.

The first unusual thing is that it was drawn on Coutts, the bank for decidedly posh people. I got the impression that I was to take that as sufficient indication of her solvency such as to require no further enquiry. And it almost certainly was. But I asked to see her cheque guarantee card anyway.

Somehow and very indirectly this reminds me of a long ago encounter. I was selling tickets for a student theatrical production. Cash or cheques accepted - there wasn't anything else.

Paul Clarke@paulclarke.com

How I caused my extremely genteel secretary to explode (in ice-cold fury).

But a cheque alone was not to be trusted. If there were no funds, the bank would not honour it - and paying with cheques not wholly backed by assets was not unknown to impecunious students.

So cheques were only accepted if accompanied by a cheque guarantee card, which essentially committed the bank to paying even if the account owner didn't have the money. Everybody knew the drill. You write the cheque and give cheque and card to the person you are paying. Easy and quick.

Seventeen percussionists (and two more on timps) at tonight's prom for Varèse's Amériques. It was quite a ride. Is there anything else that comes close - or needs more still?

Stefan Czerniawski reposted

"A world that keeps removing the unlikely also removes the things that could have become the next likely." - more great statistical thought provocation from @laurenleek.eu

Hetan Shah@hetanshah.bsky.social

Blimey this is a good blog from @laurenleek.eu on how algorithms tend us towards monocultures and that markets won’t save us without some help. Read, and follow her laurenleek.substack.com/p/temperatur...

Stefan Czerniawski reposted

I really need someone to form a social movement standing up for people (me) who have used em dashes for decades and are also big fans of Emily Dickinson. No one really enjoys the appearance of a colon in a sentence and, to be clear, I do not care about the grammatical rules.

Describing this as merely having blogged rather undersells the breadth and depth of this grand tour of how government works and doesn't.

Gavin Freeguard@gavinfreeguard.com

I have blogged! The State of the Present: Andy Burnham’s new government or - Why the abolition of DSIT is baffling and bad - Why I'm worried about what it means for civil service reform - Some opportunities for the new government around data, digital, open government medium.com/state-of-the...

Out to dinner in the English countryside. Polish chef spots a Polish name on the order chit and adds a complimentary off-menu mizeria in a spirit of solidarity. Perfection achieved.

In pleasing coincidence, this quotation appeared moments after finishing @bluejo.eurosky.social's Everybody's Perfect, a beautifully written ode to the hazy rumour of the Serenissima, set in a world where the stones have yet to harden.

Beth Levin@betheena.bsky.social

'I did not paint Venice. I painted the moment before her: still only light on the water, a rumour of towers in the haze. Wait a little and the stone would harden. I loved her best while she was still arriving.' J. M. W. Turner Arriving in Venice, detail, 1844 housed in the National Gallery of Art

An anecdote told against Burnham, but which actually illustrates why the Treasury is such a defective organisation. (I have no idea whether he can or would make tough fiscal decisions, but this story tells us nothing either way)

Thomas Penny@thomaswpenny.bsky.social

I have doubts Andy Burnham is the guy to make tough fiscal decisions because of the way he was as Chief Secretary to the Treasury. (Short thread) He was evidently lovely to work with, but too generous with the money. Here’s a story from a civil servant who worked with him…

Legislative minds assume too easily that legislation solves problems. Writing rules is easy (though writing good rules is very much harder); changing behaviour is hard. What the government needs but does not have (or show any understanding of needing) is a theory of change.

Ann Kempster@annkempster.com

You don't drive successful change through (cackhanded) sledgehammer legislative solutions. You need to take people with you, and industry. Think of the journey around smoking over the last 50 years. Think about how gambling harms are being approached now (see again, smoking).

The northern line is experimenting with autonomous route creation. This is a southbound train with ideas of its own. As an opening move, Borough has been relocated to the Charing Cross branch. But wait for the punchline in the final seconds.

A great sub-thread by @cjforms.bsky.social (responding to an equally great post by @rachelcoldicutt.bsky.social) on how sorting out the easy but unglamorous stuff is essential but exposes the harder and even more important stuff behind.

Caroline Jarrett@cjforms.bsky.social

Thank you for mentioning me. I’m brooding on your very interesting essay. I’ve been talking for years about the “relationship” aspect of forms but there are things in your essay about the dehumanising aspects of reducing things to forms that are powerful …

The postman delivers a single CD in a ludicrously oversized box. Which suddenly makes sense when the box is opened - a page to disc ratio of 230:1 must surely be unbeatable