Ella Fitzsimmons

Ella Fitzsimmons

@fitzsimple.bsky.social

Making tech stories real ✨ ex-GDS, now in LA

135 followers156 following104 posts

A practical application of the ”ethical tech” debates we’ve seen in the UK public sector: a single log of all the communications you’ve received from the government about your case

Or barring that, just a functionality that lets you export your chats with the chatbots and ”live agents”. So you have a trusted record that the gov has told you to ignore their emails

Registered! But LA28 need to begin hiring some service designers: * random email the other day changing Terms and Conditions undermines trust *FB/insta dependence locks people out * reminders for registration arrived several hours after it opened * weird you’re in/no you’re not loop

Also: it’s meant to be a lottery for people who live in LA. There should be an option to prove this, eg with state ID. The software and infrastructure for this exists! Instead, there’s just a threat that if you put in a fraudulent zip code you might lose your tickets 🤷🏻‍♀️

Metaphors are useful! I’ve used loads of cliche ones, and do all the times. Familiarity is helpful, especially for audiences who haven’t thought about the new ideas or technologies you’re trying to explain. But also: I’m really bored of the gardening one

Ella Fitzsimmons reposted

Question for digital government people c 2015. Did you see these at the time? What worked / didn't work about them (conceptually, not graphically)

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