Chris Evans

Picnic is an online supermarket on a mission to make grocery shopping simple, fun, and affordable. And they're clearly a company with great taste, choosing @incident_io to help them achieve their high bar for reliability.

“We are now moving to a level where we are building up structural technical resilience, meaning whenever there's an incident happening, there's no longer customers affected, and that is basically the ultimate goal that we are striving for.”

Picnic is an online supermarket on a mission to make grocery shopping simple, fun, and affordable. And they're clearly a company with great taste, choosing @incident_io to help them achieve their high bar for reliability.

With all this in mind, it really is a huge honour for @incident_io to be the software they use to help detect, respond to, and mitigate issues as they happen.

Picnic is an online supermarket on a mission to make grocery shopping simple, fun, and affordable. And they're clearly a company with great taste, choosing @incident_io to help them achieve their high bar for reliability.

and was treated to a tour of one of their automated fulfilment centres. Suffice to say, it’s an incredible operation, where robots and humans work side-by-side to get groceries ready for delivery.

Picnic is an online supermarket on a mission to make grocery shopping simple, fun, and affordable. And they're clearly a company with great taste, choosing @incident_io to help them achieve their high bar for reliability.

Behind the scenes, it's a complex hybrid business, combining a digital platform with a vast physical network of warehouses, delivery hubs, and a fleet of thousands of electric vehicles — all running in perfect coordination to keep millions of customers stocked up and smiling.

After six months of watching our engineering team deep in the AI trenches, I’m more convinced than ever: AI isn't just a nice-to-have in incident management—it’s a necessity.

At incident, we’re trying to build in the opposite direction. Instead of replacing people, we’re designing AI to show up like your best engineer. Not the brilliant jerk who fixes the thing while you're grabbing a coffee, but the one that helps you understand, decide, and act when things are on fire.

After six months of watching our engineering team deep in the AI trenches, I’m more convinced than ever: AI isn't just a nice-to-have in incident management—it’s a necessity.

But there’s a catch. Lisanne Bainbridge highlighted it back in 1983 in her paper "Ironies of Automation": the more we automate, the more we deskill.

After six months of watching our engineering team deep in the AI trenches, I’m more convinced than ever: AI isn't just a nice-to-have in incident management—it’s a necessity.

As AI enables faster software development and systems become harder to fully understand, we’re left with a growing problem: how do we safely operate what we no longer fully grok?

What does unloading a 747 jet engine from a trailer have to do with incident management? Great question...

Take the forklift-jet-engine saga... Had the forklift flipped over and injured 4 adults, this would be a very different post. And yet, I'm here congratulating the ingenuity.

What does unloading a 747 jet engine from a trailer have to do with incident management? Great question...

But what does this have to do with incidents? Incidents are a place where things that have never been done before, happen all the time. And when it comes to debriefing, it can be fascinating to dig into the actions that are taken to understand how things really get done.

What does unloading a 747 jet engine from a trailer have to do with incident management? Great question...

What did they do? First up, they got 4 adults to stand on the back of the forklift as a counterbalance. Turns out we were nowhere near heavy enough.

What does unloading a 747 jet engine from a trailer have to do with incident management? Great question...

In any kind of normal mode of operation, this is where you'd go back to the drawing board, replan and probably order a crane to unload it.

What does unloading a 747 jet engine from a trailer have to do with incident management? Great question...

I recently stayed at an Airbnb where the owner (a self-confessed plane nerd) had ordered a disused 747 jet engine to be a show piece on the property.

We're building an AI incident responder 🔥 Not to replace humans, but to work jointly alongside them. Initially, we're focused on accelerating the investigation and diagnosis stages of an incident, helping search and correlate data points, signals and context from across your organization.