Ben Robertson

went out for a walk this morning and saw a spaceship

my new automated support agent surprised me today for context - I shipped a new "frame" feature for ColorBliss a few weeks ago. A power user replied to my changelog email with a few use cases where it could be made more useful. I put it in my backlog.

Anyway, I guess this is a long way of saying that I'm working on a new product - an AI support agent that is actually capable of resolving issues on your behalf.

my new automated support agent surprised me today for context - I shipped a new "frame" feature for ColorBliss a few weeks ago. A power user replied to my changelog email with a few use cases where it could be made more useful. I put it in my backlog.

- The agent automatically sent a note to the customer letting him know his feature request had shipped

my new automated support agent surprised me today for context - I shipped a new "frame" feature for ColorBliss a few weeks ago. A power user replied to my changelog email with a few use cases where it could be made more useful. I put it in my backlog.

Here's what it did: - The help desk software I use has an automation that will re-open a closed ticket if an attached issue in Linear is marked done (this is super helpful for telling users their feature has shipped)

my new automated support agent surprised me today for context - I shipped a new "frame" feature for ColorBliss a few weeks ago. A power user replied to my changelog email with a few use cases where it could be made more useful. I put it in my backlog.

it’s that big bug time of year

Nobody can prepare you for the experience of holding your baby while you try to clean up poop from all over a wet pool bathroom while a four year olds screams are echoing off the walls repeating “I didn’t poop my pants, someone else’s poop was already on here”

who else got a sneak peek of origin? i was able to enable it for a few codebases and click around a bit. it synced all the code / files very quickly

The first proof came in from the new ColorBliss print product. It turned out really good I think, a few updates and I should be ready to handle printed and shipped custom coloring books later this month

one thing i've been working on over the past month is automating some of the more rote parts of my product/business stack, and putting myself into the reviewer/decider position instead of the investigator position as much as possible this has been going very well... ben.robertson.is/jottles/one...

in support...to the point where i have almost all the context i need on every support ticket to make a decision / resolve it when I open it aiming to automate that in stages over the next month

pretty excited to introduce this new product into the ColorBliss fold - this is the prototype of the new "mosaic mystery" coloring page recommended by a ColorBliss user this week! my home team product tester really likes it

It's been a while since I've had something for my home team product testers to try out for ColorBliss - but made some progress on two long-awaited feature requests! the team stayed busy yesterday afternoon with the first batch of color by number coloring pages ben.robertson.is/jottles/its...

time to add "email automation expert" to my resume

celebrated my 37th birthday over the weekend, surrounded by some little ones who love me unconditionally life is good

I had the great privilege to take this past week off, spend all day in quiet and prayer, and answer support tickets from this nice little bench for 30 minutes or so each evening huge thanks to my wife for holding down the fort while I was gone. coming back super recharged and ready to work clean

i found out about this clone of ColorBliss because someone submitted a responsible disclosure not only did this clone forget to change the brand name from ColorBliss to their name on most of the pages of the site, the contact email is my email 🤡🤡🤡🤡🤡

Default queued jottle

the engagement baiting on chatgpt has gotten really bad in the past few days. first noticed it over the weekend. i'll ask it a question, and it will give me an answer and a long rationale for that answer example: ben.robertson.is/jottles/the...

and then afterwards say something like, there's actually one secret thing that i'm not telling you about this, do you want to know? do i want to know the secret? yes. do i now doubt everything it just told me? also yes.

First pizza from the new oven 🍕

happy friday

a trial user just let me know that the ColorBliss pricing plans are more expensive than a company that has $45 million in funding with a team across 25 countries (pictured below) that's my competition. pretty wild that a 1 person operation can even be on the same field!