Antoine Minoux

Run multiple actions from a single slash command, right in the composer. —product craft series #002

help.getfernand.comSmart snippets — Fernand DocsSmart snippets are one of Fernand's powerful features, designed to supercharge your efficiency. Think of them as shortcuts to your most frequent actions. With just a few keystrokes, you can trigger various actions right from your conversation editor

Some users send Slack messages to their team channel, others send testimonial requests after a positive support experience, and I've even seen one case where someone sent chocolate programatically to users reaching out after an outage..! help.getfernand.com/features/sm...

getfernand.comFernand — The fast, calm customer support platform for SaaSFernand is the best customer support software for SaaS businesses. Blazingly fast. Keyboard shortcuts for everything. Designed to be calm.

Shipping a great product isn’t only about launching big features. It’s about healing 1,000 paper cuts. I’m collecting those small moments of product delight we've baked into @getfernand, and sharing them everyday on our way to $100k MRR. www.getfernand.com

Run multiple actions from a single slash command, right in the composer. —product craft series #002

What I love about smart snippets, is that they can include a Webhook action. That means a single /command can do the usual things like tagging, assigning, etc, but also trigger something outside Fernand.

Run multiple actions from a single slash command, right in the composer. —product craft series #002

Run multiple actions from a single slash command, right in the composer. —product craft series #002

Run multiple actions from a single slash command, right in the composer. —product craft series #002

Run multiple actions from a single slash command, right in the composer. —product craft series #002

Run multiple actions from a single slash command, right in the composer. —product craft series #002

Run multiple actions from a single slash command, right in the composer. —product craft series #002

Run multiple actions from a single slash command, right in the composer. —product craft series #002

Run multiple actions from a single slash command, right in the composer. —product craft series #002

Run multiple actions from a single slash command, right in the composer. —product craft series #002

Run multiple actions from a single slash command, right in the composer. —product craft series #002

I’m redesigning Fernand’s marketing site, and this is what my Figma looks like right now. It’s an absolute mess. Frames everywhere, half ideas, screenshots, random experiments, things that don’t belong together...

I’ve been procrastinating on Fernand’s marketing site for almost a year, to a point where the marketing landing page doesn't reflect all the cool futures we've built on the product. That's quite embarassing...

Turns out the hardest part isn't designing. It's just starting.

That’s usually how I work. I don’t use Figma to get things right. I use it to explore, mix ideas, try directions, delete a lot, and move fast without committing too early.