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Alexander Davies
@mumbofish.bsky.social

Good on Panic but it's much, much easier for them to do that given people can *only* buy a Playdate from them compared to processing a vastly higher number of individual receipts via a countless number of retailers. Ignoring this overly simplifies what's involved into a pr stunt and cheap jabs.

Alexander Davies
@mumbofish.bsky.social

I was wrong to suggest that this was a PR stunt from Panic. I jumped the gun and conflated the article naming Nintendo with Panic's statement and assumed that "putting in more work than gigantic companies" was a direct jab that ignored the complexities of issuing refunds through retailers. Sorry!

Damien McFerran
@damienmcferran.bsky.social

It's certainly easier for Panic as it has the sole distribution channel, but Nintendo could have offered a means for its customers to apply for refunds using receipts/serial numbers. The fact that the company is actively trying to throw out the lawsuit shows this goes beyond being a logistical issue

Neven Mrgan
@mrgan.com

No problem! I agree with the difference in scale, type, and complexity of task. I don't envy large companies their problems 🙂