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Robin-Yann Storm
@rystorm.com

I have lived long enough to know that if a company tells me I now have "More ways to personalize" I can auto-translate that to "We found more ways for you to pay for things." Anyway, the time of free food and drinks on KLM flights is over.

Robin-Yann Storm
@rystorm.com

Most of all I feel sad for the cabin crews. Imagine the next few months having people ask for a coke, a beer, or some juice, and you have to tell them it costs €5 now. That will surprise so many people. All of them will be unhappy, and you have to face that every single flight.