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* Start small to scale big: prove value quickly, then expand what works * Cut time to value: remove barriers and empower the teams closest to delivery * Build safety into speed: innovation that strengthens critical services rather than putting them at risk
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* Put people first: better experiences for users, teams and partners * Learn by doing: a bias to action, within guardrails If you’re leading transformation in a complex environment, this is the one to watch. Watch the recording: youtu.be/-nhsTBeVzp4 #BVSSH
youtu.beHow to Change Everything Without Breaking Anything | Tom Skalycz, HMRCHow do you transform a national system that can’t stop?
HMRC collects £875 billion a year and serves more than 35 million people and 5 million businesses. It has to modernise a large legacy estate…