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1/3 The language you use in your team every day inevitably becomes culture. If ‘interesting’ is your default feedback, don’t be surprised when your team defaults to passive effort.

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2/3 Because people do more than listen to your words, they interpret them. And when your language is vague, your culture becomes the same. Precision builds trust. When you say exactly what you mean, good or bad, people can stop guessing and use that brain space to take up more valuable pursuits.

3/3 Leadership is about finding the right words, especially honest ones, even if they make you feel uncomfortable. If you'd like to find out more about the work APS can do on shaping culture, you can click the link in my bio.