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The wise @pahlkadot.bsky.social uses this slide with "Hill staffers who ask me what they should do to improve the performance of an underperforming agency." The key contrast is "something is wrong with these people" vs. "something is wrong with this system." Friction-fixers are system-fixers!

Bob Sutton

@bobsutton.net

Here's the post where I found this slide: www.eatingpolicy.com/p/why-the-pa...

eatingpolicy.comWhy the Paperwork Reduction Act needs to go, Part 2We're the only country that has tried to reduce burden this way, and it hasn't worked. Especially with capacity being gutted, we should learn from what the rest of the world is doing.

24/5/25, 6:31 pm0 reposts2 likes

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