Post

Going from writing the code ourselves to managing agents feels a lot like athletes who retire and become coaches. Your job is now to give the agent all the correct guidance and tooling it needs to perform at its best.

When something goes wrong, you don't run out onto the field and push the ball over the goal line yourself. You coach the player. You fix the inputs.

I recently shipped a production grade call center flow using GECx Agent Studio (like n8n for agents built by google). I spent all my focus setting up my harness correctly for context and guardrails and idomatic best practices. Almost zero time learning the nitty gritty config api.