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The fact that this author almost fell for this is proof he is NOT as security conscious as he thinks he is. Did he read the email header details in full? Not the sender address but the header. The the obvious non-Apple URL that he clicked on. Sophisticated? Sure. But he failed basic security checks.
All of this is true… and in this case not useful since the email for the support ticket *came from Apple* because the attacker did in fact create a real support ticket on behalf of the target.
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