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The fact that this author almost fell for this is proof he is NOT as security conscious as he thinks he is. Did he read the email header details in full? Not the sender address but the header. The the obvious non-Apple URL that he clicked on. Sophisticated? Sure. But he failed basic security checks.

Apple uses DMARC and DKIM to ensure that their domains cannot be spoofed. These allow recipient email providers to properly identify the source of the emails. Reading the email headers (not the address but the headers, if you don't know what this is...Google is your friend) would make this clear.

All of this is true… and in this case not useful since the email for the support ticket *came from Apple* because the attacker did in fact create a real support ticket on behalf of the target.

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