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I can't access Excel. Here's the error: a confused axolotl. Context: I've got a forever license, not a subscription for Office. I can activate Word, not Excel. Word won't activate if behind a double-NAT network, and has needed two goes already this week. MS don't want me to work with their kit.

26/7/26, 2:37 pm0 reposts1 like

James Lyndsay

@workroomprds.com

9 Aug

So I needed to update MS's tools. The usual update route (i.e. from the app, as signposted in obscure MS support docs for 0x0 error) run without seeming to pick up the new updates. Silent fail. Updating via my MS account page works. MS bricked my tool. Did they bother to warn me or help? Nope.

Janet Gregory

@janetgregoryca.bsky.social

9 Aug

Glad you got it working again but sounds like a frustrating time. It also highlights the importance of "good" documentation ... I hate the silent fail - no guidance whatsoever. ..