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Agreed. Why I also think modern software's/tech-adjacent success will drift towards deeply human connected support. If support is a chatbot, people will simply move towards DIY because the xp is AI in both cases. Want to make good software? Build community and connection first.

Kai 🌟@kaidav.is

"people" is too large and squishy, it's gonna be different for each segment - consumers? - hobbyists? - prosumers? - small business? - enterprise? some will make bespoke (hobbyists/prosumers, probably), others will buy because SMB and Enterprise aren't buying software they're buying *support*

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