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“the minister tried to shovel all of the blame onto Capita, ignoring the significant failure of governance by the Cabinet Office that allowed Capita to wreak havoc.”

Karl Flinders@karlfl.bsky.social

"Comprehensively Failed": Capita's AI Pension Promise Exposed as Empty 🚨 the "most AI-enabled pensions service" promised to government simply never existed. www.computerweekly.com/news/3666527...

computerweekly.comCapita ‘comprehensively failed’ on Civil Service pension artificial intelligence promise | Computer WeeklyMinister says she will ‘hold Capita’s feet to the fire’ as MPs wade in with distressing stories from affected constituents.

27/10/26, 10:55 am18 reposts21 likes

Chris Weston

@chrisweston.bsky.social

You cannot pass the risk of a public service failing onto a private company. The risk always falls on the citizen needing the service.

Ann Kempster

@annkempster.com

louder for the cheap seats at the back: YOU CAN'T OUTSOURCE RISK. Also, when did AI enter the room on this? And why was an accountancy firm hired to do a review like this?

lichengreen101.bsky.social

@lichengreen101.bsky.social

Hasn't stopped Capita getting government contracts has it

hawksland.bsky.social

@hawksland.bsky.social

Govt is seeing the report. How about letting the civil service members whose pensions are in jeopardy as a result have a look.

Dan

@dandoescontent.bsky.social

"The idea that complex societal problems are amenable to cheap technical solutions is the siren song of the software salesman, and has lured many a gullible government department onto the rocks." Professor Ross Anderson, University of Cambridge.

Tom Loosemore

@tomski.com

11m

TBF I'm not sure the administration of civic service pensions is the most complex of societal problems, McCloud snafu notwithstanding. It was just a terrible decision to reach for the full fat outsourcing lever after the failure of MyCSP.