Post

Quick shout-out to the guy who was talking to one of our patron services chatbots and calling it "shitbot" and constantly insulting it even after it asked not to, even though, in actual point, we don't use patron service chatbots and the stream of abuse was aimed at an actual person.

Anyway, that's why the chatbot locked your account, buddy.

Seriously.

Just to be clear, I am epically angry about this. I see people screaming about how terrible archive customer service is because it took it them a few days to get back to them and meanwhile they are dealing with hundreds of people like this.

Do they operate on a script? I've definitely spoken to a customer agent who I thought might be a bot but in reality was a human with strictly scripted responses for everything. This is actually a lot worse.