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1/ As I reported my book, I noticed something that has completely changed American life: widespread chronic under-staffing. It leads to, among other things, deadly medication errors at pharmacies, flight delays, messy stores, and the crime wave. From me @prospect.org prospect.org/2026/03/19/u...

3/ The state of Ohio found the understaffing was so rampant they used the pharmacy giant and won a $1.5 million lawsuit. Regulators in the state found stores in complete disarray, boxes all over the floors and high temps destroying medication.

4/ Retail workers, especially grocery stores workers, told me that understaffing partially explained the crime wave that gained media attention during the pandemic: with scant workers stocking shelves it became incredibly easy to steal.