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Puzzle Page is not working and the support team is not replying on the app, there us nowhere else to contact you, please can you give an update as to why my subscribed account is showing as not active

We're sorry to hear you've had a problem. We're aware of an issue affecting some subscribers over the weekend. If you have contacted support they will be in touch soon, you don't need to raise another ticket. Thanks for your patience and apologies for any inconvenience.