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There comes a point during the Mass Save loan process – mind you, this isn't even the *actual* loan application, just them tracking exactly what's going to be installed to confirm you qualify to apply for money ...

– where you realize that their software is so bad and the process so onerous that they might as well be deliberately discouraging loans.

I built my career on UX design to fix shitty, engineer-"designed" web apps that were basically user-hostile. I know my way around a bad UI. But I think the point where I had to give up and use the UI's tools to reply to a do-not-reply address asking "how do I do this" is the part that broke me today