In her latest article for BusinessCloud, @hilaryonline.bsky.social explores what the govt's planned subscription rules could mean for businesses, and why paying more attention to hidden journeys can help us create better experiences. businesscloud.co.uk/opinion/peop...
businesscloud.co.ukPeople shouldn't need an afternoon to cancel a subscription - BusinessCloudThe government plans to make subscriptions easier to cancel & ensure customers are told when contracts are going to renew at a higher price
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