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MeetEdgar's customer research turned up two groups: → businesses trying social for the first time → businesses already winning on social who needed automation The second group churned far less, but their marketing had been built for the first.
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Neither company added a channel or raised a budget. Both found out what their best customers valued, then made it easier to find. Before your next spend decision, watch the full 35 minute presentation: ▶️ youtu.be/-DK9f7ZFd6A