Data Elixir on Mythryl: “Most time-to-event metrics are broken. Amazon thought customer…”

Most time-to-event metrics are broken. Amazon thought customer support wait times were under 1 min. Bezos called in: 10+ minutes. Why? They only measured customers who stayed on hold long enough to be served. The ones who hung up? Never counted. www.counting-stuff.com/why-you-are-...

counting-stuff.comWhy You Are (Probably) Measuring Time Wrong: Why do we need to use Survival Analysis moreAuthor: Michał Chorowski [Hey everyone! A guest post from Michał this week! This newsletter is always willing to host/share data-related content, so if you've created anything you'd like to share,…

29/11/25, 4:02 pm0 reposts3 likes

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