The guy who built PublishPress reads every single support ticket himself. 10,000 customers. Probably not in any management textbook. It works though.
communitycode.devSteve Burge on iteration, local journalism and the COBOL users of WordPressSteve Burge came to open source the long way around. He was a schoolteacher in England, then in rural Georgia — the kind of rural where the starting pay for a teacher in 2004 was $27,000 a year. That math didn’t work once he had a family, so he started building websites in the evenings. […]
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