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Yep, this is the kind of professionalism you expect from Thames Water

Ever get the sinking feeling they’re not going to turn up…

Yeah, not going to bet against it. Not hugely bothered, they want to fit a water meter. One was supposed to have been fitted years ago when they refitted the outside stop valves.

Reminds me of many years ago when the council informed us they were doing works outside our house, & if we weren’t in at a particular time (I forget the reason) then they threatened us with those works, that we didn’t ask for or care about, not going ahead 🤷🏻‍♀️🤣

The next problem we will have is explaining that the stop valves in the pavement are counterintuitive - looking at the house, our stop valve is on the left (should be the right). Had real problems with a plumber that couldn't grasp that concept when re-fitting an external tap. Water everywhere